Cancellation & Refunds

Prism Academy does not refund any fees in the event of a customer cancelling their tickets.

CONFERENCE CANCELLATION OR POSTPONEMENT

Force Majeure Clause: The event may cancel or postpone the Conference due to circumstances beyond its reasonable control, including but not limited to Acts of God, terrorism, war, strikes or industrial action, fire, explosion, inevitable accident, breakdown of property, changes in law, or pandemics or global health crises. Due to the nature of the event, it may be reasonable to postpone the event to a later year and/or to change the location for the Conference.

In the event the Conference is not able to proceed as planned, and is moved to a virtual format, your registration will be transferred to a virtual registration. If you choose not to attend the virtual Conference, we will not be required to refund any part of the Conference registration fee.
In the event of postponement of the Conference, if, when requested, you are willing to attend the rescheduled Conference, we will transfer the registration and guarantee the same conditions and equivalent registration entitlements (subject to reasonable modification and availability) at the rescheduled event. If, at a later date, you then choose not to attend the rescheduled Conference, we will not be required to refund any part of the Conference registration fee.